Terms of Service

Echo is a cloud-based platform that uses artificial intelligence to extract structured data from scanned response cards, guest cards, prayer request forms, and similar paper documents. The Service includes:

• AI-powered optical character recognition (OCR) for handwritten and printed text
• Document ingestion via web upload, email, and FTP
• A team dashboard for reviewing, assigning, and managing extracted data
• Integrations with third-party services (Planning Center, Google Sheets, Monday.com, Airtable, webhooks)
• Collection day and event management
• Multi-site organization support
• Data export via CSV and API

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By using the Service, you represent that you meet this requirement. The Service is designed for use by churches, ministries, nonprofits, and similar organizations.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete registration information
• Keep your password secure and not share it with others
• Notify us immediately if you suspect unauthorized access to your account
• Not create accounts for automated use without our prior written consent

Organization owners and administrators are responsible for managing team member access, assigning appropriate roles, and removing members who should no longer have access.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Upload content that you do not have the right to process (e.g., cards collected without consent)
• Attempt to gain unauthorized access to the Service, other users’ accounts, or our infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to build a competing product
• Resell or redistribute access to the Service without our written consent
• Upload malicious files, malware, or content designed to exploit the system

We reserve the right to suspend or terminate accounts that violate these restrictions.

You retain all rights to the data you upload to the Service (“Your Data”). This includes scanned card images, extracted text and structured fields, and any other content you provide.

You are the data controller. As the organization using Echo, you are responsible for:

• Ensuring you have appropriate consent or legal basis to collect and process the personal information on scanned cards
• Complying with applicable data protection laws (including GDPR, CCPA, state privacy laws, and any church- or denomination-specific data policies)
• Responding to data subject requests (access, correction, deletion) from individuals whose information appears on scanned cards
• Configuring appropriate data retention settings and deleting data when it is no longer needed

Echo acts as a data processor on your behalf. We process Your Data only as necessary to provide the Service and in accordance with our Privacy Policy.

By using the Service, you authorize us to process Your Data as described in our Privacy Policy, including:

• Transmitting card images to AI model providers for OCR extraction (by default, OpenAI via the Vercel AI Gateway)
• Storing Your Data on our infrastructure providers (Supabase for database and object storage, Vercel for hosting)
• Sending Your Data to third-party integrations that you have explicitly configured (Planning Center, Google Sheets, etc.)
• Using Brevo to deliver transactional emails to your team members

We will not process Your Data for any purpose other than providing, maintaining, and improving the Service. We will not sell, rent, or share Your Data with third parties for their own purposes.

Paid plans are billed on a monthly or annual basis as selected at the time of purchase. By subscribing to a paid plan, you agree to pay the applicable fees.

• Billing cycle — charges are billed in advance at the start of each billing period
• Card limits — each plan includes a monthly card processing allowance. Cards exceeding the limit are billed at the overage rate specified in your plan ($0.08/card unless otherwise agreed)
• Upgrades and downgrades — you may change your plan at any time. Upgrades take effect immediately with prorated charges; downgrades take effect at the next billing cycle
• Cancellation — you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods
• Free trials — paid plans include a 14-day free trial. If you do not cancel before the trial ends, you will be charged for the first billing period

We reserve the right to change pricing with 30 days’ notice. Price changes will not affect your current billing period.

Echo offers a free tier with limited features and a monthly card processing cap. The free tier is provided “as is” and may be modified or discontinued at any time with reasonable notice.

Free tier accounts that remain inactive (no cards processed, no logins) for 12 consecutive months may be subject to deletion after a 30-day notice email.

The Service, including its design, code, features, documentation, and branding, is owned by Echo and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand assets.

You grant us a limited, non-exclusive license to use, store, and process Your Data solely for the purpose of providing the Service. This license terminates when you delete Your Data or close your account.

The Service allows you to connect to third-party services. Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

You are responsible for providing valid credentials and ensuring that your use of integrations complies with the third party’s terms. We may disable an integration if it causes service instability or violates these Terms.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Enterprise plans include a 99.9% uptime SLA. Details of the SLA, including remedies for downtime, are provided in the Enterprise agreement.

We will make reasonable efforts to notify you of planned maintenance in advance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECHO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-powered OCR is not 100% accurate. You are responsible for reviewing extracted data before relying on it or syncing it to external systems.

You agree to indemnify, defend, and hold harmless Echo and its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your failure to obtain appropriate consent for the personal data you process through the Service

Either party may terminate these Terms at any time. You may stop using the Service and delete your account by contacting support@stillwell.cloud.

We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we are required to do so by law. We will provide reasonable notice before termination, except in cases of severe violation.

Upon termination, your right to use the Service ceases. You may export Your Data before termination. We will retain Your Data for 30 days after termination to allow for export, after which it will be permanently deleted.

We may update these Terms from time to time. If we make material changes, we will notify you by posting a prominent notice on the Service or sending you an email at least 30 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Escambia County, Florida.

If you have questions about these Terms, please contact us:

• Legal: support@stillwell.cloud
• General support: support@stillwell.cloud